Congrats to all of the interns on a successful second sprint! Our four intern teams here at AMC Technology delivered fantastic presentations, showing what they developed the past two weeks, and discussed what they learned along the way.
Kevin and Austin had a very successful second sprint! They were able to take the Amazon Connect softphone framework and create a plugin with its own user interface. The functionality they created is making inbound and outbound calls, as well as being able to hold and resume a call. Their goal for the upcoming sprint is to make the User Interface more consumer friendly and keep adding additional features that Amazon’s CCP (Contact Control Panel) has.
During the second sprint, interns Addison and Nikki increased the functionality they had from the last sprint in both Responsive UI and HTML5. In HTML5, they were able to do ANI screen pop, email screen pop and make an outbound call. In Responsive UI, they were able to do Ani screen pop and make an outbound call. In the upcoming sprint, they will be looking into click to dial, and adding social media into the toolbar.
For their second sprint, Dmitriy and Jeff worked on fixing the kinks in their demo from the first sprint. They were able to get video chat working between two different laptops, using an on-premise server, along with a functional hang-up button. They also did additional research on how they can move from an on-premise server to a signaling cloud server and looked into those different cloud server options that were available.
Continuing with their AI journey, Paul and Collin used Sentiment Analysis via Einstein Language to track how a conversation was going between an agent and a customer and document the customer’s sentiment through Wave Analytics. Each comment from the customer would show a chance that the statement was positive, negative, or neutral. With Wave Analytics they could show how they could compare agent’s performance over a period of 4 months by the average positivity of their conversations. They were also able to move their API into Azure.
During this time the marketing interns, Eunice and Taylor, worked on getting deeper into the market research, gaining more practice in agile marketing. Taylor commented, “Sprint style marketing allows us to quickly figure out what works and what doesn’t in our presentations. That way we can toss something for the next one, or spend more time on an idea that goes well.”
As we close on our second sprint, the interns are already fast at work on the next one! We’re all excited to see what they do next! #WatchUsInnovate