AMC enables a customer presence to cross the enterprise, spanning applications & technologies.
AMC Technology is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities. Founded in 1995, AMC Technology leads the market in providing contact center integration expertise and best practices. AMC powers contact centers and customer interactions for companies around the globe through its certiﬁed platform – Contact Canvas™ and unparalleled expertise. AMC products are certiﬁed by technology partners and allows businesses to more effectively manage all types of customer relationships while delivering superior levels of customer service and improving productivity.
Founded in Richmond, Virginia by Mike and Susan Early and Anthony X. Uliano. Provided consulting services for SAP in the areas of performance and tuning and basis consulting.
Developed Customer Interaction Center (CIC) and Extended SAPphone – sold to SAP and shipped to 12 million SAP R/3 users worldwide.
Released series of CTI Channel Connectors including Avaya, Nortel, Cisco, Aspect, and Genesys.
Named to the annual Inc. 500 list of the nation’s fastest-growing privately held companies. Launched Multichannel Integration product (MCIS) to support telephony, e-mail, webchat, and SMS, Signed OEM with SAP.
Expanded multi-channel product offerings.
Released interaction center hub for Microsoft CRM, enabling multi-channel contact center capabilities, Launched relationship with salesforce.com and prototyped hosted interaction center, Signed global distribution agreement with Nortel.
Released 2nd generation AMC Multi-Channel Integration Server with enhanced integration capabilities, Released additional CRM adapters for Siebel, Peoplesoft, MS CRM 3.0, salesforce.com, BMC’s Remedy, Signed global OEM agreement with major Contact Center vendor. Named to the annual Inc. 500 list of the nation’s fastest-growing privately held companies in 2007.
Signed Global Reseller Agreement with Aspect, Recertified 7 AMC Telephony Connectors with SAP, Go-live of largest Salesforce contact center deployment with Financial Services Company.
Released new version of Application Adapter for Salesforce with new advanced functionality, Announced Migration Protection Plan for AMC customers, Passed the Software Solution Test for Microsoft Dynamics with AMC’s Application Adapter for Microsoft Dynamics CRM and received Certified for Microsoft Dynamics status.
AMC Technology re-certifies to maintain Microsoft Gold Certified Partner Status, AMC announces integration capabilities for Oracle CRM On Demand – Oracle’s Software-as-a-Service (SaaS) CRM application.
AMC Technology announces Contact Canvas™ – An enhanced product suite available for experts and mobile phone users, as well as contact center agents; Signed Select Partner Reseller Program with Avaya.
Amc celebrates their 20 year anniversary
Contact Canvas Omni-Channel for Salesforce and support for Salesforce Lightning available
UX Design Lab Opened, Omni-Channel for Microsoft Dynamics and USD becomes generally available, placed as finalist in the Richmond Technology Council Awards Gala
At AMC Technology, we believe in being generous with our time, knowledge, and expertise. We want to be helpful to the communities we serve (locally and globally) as much as we are to our clients.
We take an active interest in our community, following a philosophy that success and growth are closely tied to the people, organizations and businesses with whom we are neighbors. As we’ve grown, we’ve looked for ways to support our community. Working to support the health and well-being of others is rewarding on a personal level for our employees, in addition to further defining “giving back” as a point of pride within AMC Technology’s corporate values. We are active in several professional/industry associations and we devote time and resources to supporting charitable organizations.
AMC Helping Hands – Software Donation Program
At AMC Technology, we are inspired by the work non-profits do, so we want to make it easier for them to enjoy the productivity and efficiency that our software solutions offer. We recognize that today’s nonprofits and charitable organizations are facing tremendous challenges in addressing some of societies pressing problems and providing assistance to communities in need around the world—all while facing shrinking budgets. Now non-profits can save their donors’ dollars for other crucial projects, and can stretch their shoestring to achieve even more.
Eligible organizations may request one donation per fiscal year. Eligible organizations receive 10 donated licenses, along with a 65% discount off list price for additional users.
An organization must be a non-profit or non-governmental organization with recognized charitable status equivalent to 501(c)(3) status.
Ineligible organizations include, without limitation:
- Political organizations
- Religious organizations
- State and local governmental organizations or agencies
Anti-discrimination policy: Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background are not eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive donations.
Case study: Recipient organizations must be willing and able to provide information to AMC for the purposes of creating a case study or testimonial on this program.
If your organization is interested in applying, contact us for more information.