Use the search filters to the left to view different resources about what kind of asset you are looking for, which CRM or CTI you are using or by your role.
Omni-Channel for Salesforce
Find out how Contact Canvas Agent Omni-Channel for Salesforce can help your call center become more efficient with support for multiple channels including voice, chat, email, etc..
Microsoft Features List
Check out this datasheet to learn about Contact Canvas Agent for Microsoft features
Microsoft Dynamics USD & CRM
Use this datasheet to find out the differences and similarities between our two offerings for Microsoft Dynamics CRM and USD.
Siebel Command Sheet
Check out this datasheet to learn what Siebel event handlers are supported to extend Contact Canvas for Siebel
Check out this datasheet to learn more about Contact Canvas for SAP
Map Your Customer Journey
Check out this datasheet to learn why you need to implement contact center integration
Salesforce Features List
Check out this datasheet to learn about Contact Canvas Agent for Salesforce features
Check out this datasheet to learn more about Contact Canvas Agent for Salesforce
Check out this datasheet to learn more about Contact Canvas outbound dialer features
Check out this datasheet to learn more about Contact Canvas for Peoplesoft
Check out this datasheet to learn more about Contact Canvas for Siebel
Oracle Service Cloud
Check out this datasheet to learn more about Contact Canvas for Oracle Service Cloud
Salesforce Open CTI HTML vs Silverlight
Use this document if you’re evaluating which features Contact Canvas Agent for Salesforce Open CTI contains in comparison to Salesforce Silverlight
Microsoft Dynamics USD vs MSCRM
Check out this datasheet to learn which Contact Canvas Agent for Microsoft Dynamics solution is right for you
Check out this datasheet to learn more about Contact Canvas Agent for Microsoft Dynamics
Check out this datasheet to learn more about what Contact Canvas can do for knowledge workers
Check out this datasheet to learn more about why it's important to have a failover server
Check out this datasheet to learn more about Contact Canvas Agent for Desk.com
Check out this datasheet to learn how CTI benefits organizations and discover the power of Contact Canvas
Contact Canvas Overview
Check out this datasheet to learn more about Contact Canvas
Check out this datasheet to learn more about Contact Canvas for Cisco
Check out this datasheet to learn more about Contact Canvas for Avaya
Check out this datasheet to learn more about Contact Canvas for Aspect
Check out this datasheet to learn more about Agent Palette and how it can be used to extend Contact Canvas
What Metrics Should Your Contact Center Focus On?
Read this blog to help you decide which measurements to focus on for data driven results
Understanding Common CTI Features
Read this blog to see our list of common CTI features/requirements that can be used for a basis to begin discussions for your CTI project.
Thinking Like a Customer – Behind the Software
Read this blog to learn more about the "behind the scenes" work of our marketing and sales interns this summer (Summer 2015)
Thinking about Connecting your CRM to your Contact Center?
Read this blog to see a few reasons Contact Canvas is a smart, efficient solution for your business
Making the Right Decisions to Meet Your Business Needs
Read this blog to learn more about how AMC Technology can help guide you to make the right decisions to navigate the technology challenges and take advantge of the innovative tools available
Let’s Talk About Knowledge Workers
Read this blog to see why knowledge workers are important to consider for CTI
Large But Nimble – How Would Your Contact Center Stack Up Against Derrick Henry?
Read this blog to learn how Contact Canvas can assist your contact center to be more nimble and efficient and hear how our customers are raising the bar for customer service
Know Your Customers, Quickly
Read this blog to see how companies have the opportunity to differentiate themselves with superior customer service through CTI
Keep CTI Requirements Simple
Read this blog to see our simple tips to navigate CTI requirements successfully and kiss project woes away
Is Your Contact Center Ready to Become More Customer Centric?
Read this blog to see our tips on how to get started on being a more customer centric business
How to Have a Successful CTI Project
Read this blog to see what we've learned to ensure CTI project success
Google, Analytics, Omni Channel and Presence – Which Solution Comes Out on Top?
Read this blog to see which team won the last sprint project (Summer 2015)
Debunking CTI Myths
Read this blog to a look at these myths that perhaps at one point may or may not have been true but are no longer
Build vs. Buy for CTI Solutions – CRM and CTI Integration
Read this blog to see our three tips to help you decide upon building or buying a CTI solution
8 Signs You Should Invest in CRM and Contact Center Integration
Read this blog to help guide your search for CTI and CRM
7 Things that Happen When Your Contact Center is Fit
Read this blog to see our indicators that your contact center is in good shape
6 Ways the Contact Canvas for Microsoft Dynamics CRM will make your Contact Center More Efficient
Read this blog to see a few reasons Contact Canvas for Microsoft Dynamics CRM is a smart, efficient solution for your business
5 Ways to Shorten Average Call Handling Time
Read this blog to see our five points to consider to shorten average call handling time
4 Tips for Lasting Customer Relationships
Read this blog to see our 4 tips that will help you create customer relationships that will last
3 Tips for Running the Kind of Contact Center You Wouldn’t Mind Calling
Read this blog to see our tips to become the kind of contact center you wouldn’t mind calling
11 New Features in AMC’s Contact Canvas Salesforce Adapter that You Didn’t Know You Needed
Read this blog to see some reasons you will want to consider upgrading to the HTML adapter
Find out how Regent University relies on Contact Canvas to support it's growing contact center
Learn how TriNet was able to migrate from Peoplesoft to Salesforce without without any pain points.
Canon Financial Services
Check out this case study to see how Canon got truly blended agents by integrating Salesforce and Avaya with Contact Canvas
Find out how Colmobil benefitted from using Contact Canvas to integrate SAP and Avaya.
Cloud 11 for American University in Cairo
Find out how reseller, Cloud 11, helps the university increase productivity and decrease cost with a unified dashboard.
Summary of Carnival, Colmobil, Continental, Novo Nordisk & Putnam
Find out how some customers are using Contact Canvas to improve their contact centers
Find out how Putnam Investments benefitted from using Contact Canvas to integrate Salesforce and Cisco
Find out how Novo Nordisk benefitted from using Contact Canvas to integrate Salesforce and Cisco
Find out how Continental Tires benefitted from using Contact Canvas to integrate SAP and Avaya
Find out how Colmobil benefitted from using Contact Canvas to integrate SAP and Cisco
Find out how Carnival benefitted from using Contact Canvas to integrate Siebel and Avaya
Customer Interaction Solutions for Microsoft
Find out how organizations will see improvements in social engagement, omni-channel, contact center and agent analytics.
Microsoft Dynamics 365
A peek into our integration for Microsoft Dynamics 365 with our Product Manager.
Microsoft Dynamics 365 with Skype for Business
See how our integration for Microsoft Dynamics 365 including Skype for Business to Contact Canvas provides omni-channel capabilities within CRM and USD with access to web chat, collaboration, audio and video, in addition to telephony integration.
See a demo of Contact Canvas Agent for Salesforce Lightning to find out more about the solution and see the features.
Salesforce Omni-Channel – Super Agent mode
Watch a demo of Contact Canvas Agent for Salesforce Omni-Channel in super agent mode
Salesforce Omni-Channel – Blended Mode
Watch a demo of Contact Canvas Agent for Salesforce Omni-Channel in blended mode
Watch a demo of Contact Canvas for SAP
Watch a demo of Contact Canvas Agent for Microsoft Dynamics
Watch a demo of Contact Canvas Agent for Desk.com
Watch a demo of Contact Canvas Agent for Salesforce
Watch a demo of the Contact Canvas Administration Portal
1st Quarter Webinar 2017
Hear from a Contact Canvas customer whose contact center supports an up and coming university, learn more about Omni-Channel, our Microsoft solution and find out about our new pricing tiers for licenses
Empower Agents with the Right Information at the Right Time
Learn how screen pop can help improve how organizations handle inbound, transfers and conference calls.
Increasing Productivity through CTI
Learn more about the specific features of CTI that help save your contact center valuable time, which increases overall efficiency for your organization.
Learn how Contact Canvas improves agent activity reporting to help organizations identify opportunities for improvement.
Maximize Your CRM
Learn how Omni-Channel can help maximize your CRM data across the enterprise. Our CTO, Anthony Uliano, will share his insight and demo how organizations can use best of breed channel solutions and manage work within CRM using Omni-Channel.
Improve the Agent Experience
Learn how agents have come to rely and love having screenpop, automated reporting and click to dial along with other CTI features. Find out what one Contact Canvas and Salesforce customer has done to improve the agent experience to see great results in the contact center!
The Importance of Voice
View this webinar recording to see how you or your company can harness the power of voice
What Differentiates Contact Canvas?
View this webinar recording to see how Contact Canvas is different from other CTI vendors
Making the Customer Experience Personal
View this webinar recording to learn how Contact Canvas can help make the customer with special guest, Jeff Griebeler, from the Oracle Service Cloud Customer Experience Strategy team
Microsoft CRM Telephony Integration
View this webinar recording to learn how Contact Canvas Agent provides Microsoft Dynamics CTI without deploying to the desktop and more about our newest offering that integrates to Unified Service Desk, featuring our founder and CTO, Anthony Uliano
CTI Tips and Tricks
View our webinar recording to learn some CTI tips and tricks to make your CTI implementation successful, featuring Agnes Zhang, Product Manager from Oracle Siebel, and Tom Leiper, Information Technologies Engineer from Keysight Technologies and Contact Canvas customer
View this webinar recording to learn about the benefits of integrating your phone system with your CRM application with special guest Melanie Albrecht of Continental Tire, a long time Contact Canvas customer
Large but Nimble
View this webinar recording to learn how large organizations can operate with efficiency and nimbleness using Contact Canvas, with special guest Ron Campbell from DeVry Education Group
Contact Canvas for Desk.com
View this webinar recording to see a demo of Contact Canvas for Desk.com, with special guest Brett Schuenemann, Desk.com Product Manager
Simplify Your CTI Project
Read this ebook to find out how to resource plan, understand what key features are, how to pick a vendor and much more
CTI Vendor Selection Checklist
Use this resource to compare the features and benefits of Contact Canvas against other competitors you may be researching.
Contact Center Reporting
Read this guide to see which metrics are the most valuable to measure for their call center and which resources are beneficial for tracking
Read this guide to learn about common CTI features and if your organization is ready for CTI