AMC Contact Canvas Architecture
Contact Canvas provides an integration platform that brings CRM and communication solutions like Aspect, Avaya, and Cisco together in a single, “in application” user interface. Contact Canvas consists of the Contact Canvas Server, one or more channel drivers, and one or more application adapters which communicate with CRM.
Select your CRM application(s) and/ or communication system(s) below to get started.
How does Contact Canvas Help Your Contact Center?
How Does Contact Canvas Benefit:
Your Contact Center?
- Leverages existing infrastructure
- Great for dynamic environments that use/acquire heterogeneous platforms
- Can be deployed across the entire enterprise, not just for call center agents but ancillary knowledge workers also
- Actionable reporting
- Perfect for those interested in incorporating functionality easily and quickly within a web-based application
- Proven framework that automatically provides integration to all AMC Contact Canvas supported contact center platforms
- Quick access to CTI features like screenpop, outbound campaign dialing and click to dial
Contact Canvas Resources
Visit Contact Canvas App Gallery
Browse the adapters and communication drivers that work with Contact Canvas today, get product information and see what our customers have to say. Current customers can download software and add-ons and write product reviews.